TECHNOLOGY SERVICES

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Imagine having an entire IT team there when you need them — there to help you with everything from training to forgotten passwords to upgrading education technology, purchasing new equipment and software or updating your website.

Contracting with SERRC TechOps gives you access to a full team of expert IT staff with a deep understanding of Alaska's unique challenges and the needs of educators and students. The team can be contracted as your full-service IT team, to supplement your own staff or to tackle defined tasks or projects.

Reach them anytime by email, messenger or phone, with the ability to work remotely and on-site.

Hardware and infrastucture

We're there to help with the research, procurement, setup and support of your hardware and infrastructure, equipping your schools with the tools needed to support education. That includes desktop and laptop computers, Chromebooks, tablets, phone systems, smartboards, projectors, audio systems, copiers, printers and more. 


Software and applications

You can count on us for research, procurement, setup and support of the software and applications that make your school run, facilitate connection and communication, and support learning. That includes G-Suite, email, Powerschool, databases, distance learning supports and more. 


On-call tech support help desk

You'll have a whole tech department on-call, ready to support your technology needs remotely or in person. Our team can help with any problem, large or small. 


Policy and coordination

We can help develop and implement technology policies, provide purchase planning and support, assist with strategic technology planning and instructional technology coordination. 


Training and Consulting

Part of our mission in assisting school districts is helping to grow local talent either through formal PD programs like the Individual Technology Learning Plan or through ad-hoc and just-in-time training and support for technicians and teachers.


Web design and maintenance

We custom design attractive, functional, easy-to-update  sites to meet your needs. Get exactly what you need without costly, extraneous fees.

SERRC's TechOps has been one of the most important pieces of making it possible for our district to focus on teaching students. We now have a partner whose task is to keep our connection to the world consistent and effective. The TechOps department is timely, positive and effectively communicates with our staff no matter their technology proficiency.

Thérése Ashton, Superintendent
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Want to know more?

Want to know more about specific services and specialties? Below is a non-exhaustive list, but you can get in touch for even more detail or to discuss any needs not addressed here. 

Infrastructure

  • Systems management
  • Physical infrastructure
  • Network design and administration
  • Services design and administration
  • Device configuration and integration
  • Software and app setup and integration
  • Backups and recovery

Operations

  • User accounts, access and permissions
  • Service behavior
  • Network design and administration
  • Services design and administration
  • Device configuration and integration
  • Software and app setup and integration
  • Backups and recovery

Policy and coordination

  • Purchase planning and quotes
  • Policy development and implementation
  • Strategic technology planning
  • Stakeholder engagement
  • Instructional technology coordination
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SERRC also offers a variety of E-Rate services, from consulting to full-service management, helping districts to maximize funding for communications services and infrastructure.

Looking for E-Rate services?